Last Updated: November 2025

Welcome to The Flower Home. By using our website — theflowerhome.online — you agree to the following terms and conditions. Please read them carefully before placing any order.

1. General

These Terms of Use govern your access to and use of our website and services. By visiting our site or making a purchase, you agree to comply with these terms and all applicable laws in Pakistan.
If you do not agree, please do not use our services.

2. Products and Services

• All products, including flowers, cakes, and gift hampers, are subject to availability.

• Images shown on the website are for illustration purposes only. Actual arrangements may vary slightly due to seasonal availability or design updates.

• We reserve the right to modify product pricing, packaging, or availability at any time without prior notice.

3. Orders and Payments

• Orders are confirmed only after full payment is received.

• Please ensure that all recipient details (name, address, contact number) are accurate. The Flower Home is not responsible for delivery issues caused by incorrect information.

• Once an order is placed, it cannot be canceled or refunded, as our products are perishable.

4. Delivery Policy

• We offer same-day and scheduled deliveries depending on location and product availability.

• Delays may occur due to traffic, weather, or unavoidable circumstances.

• If the recipient is unavailable at the delivery address, the order will be considered successfully delivered, and no refund will be issued.

5. Refund and Replacement

• As per our Refund & Return Policy, we do not offer refunds or returns for flowers, cakes, or perishable items.

• In case of damaged or incorrect deliveries, please contact us within 2 hours of delivery with proof (photos) for review.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of The Flower Home and may not be reproduced or used without prior written permission.

7. Privacy

We value your privacy and protect your data according to our Privacy Policy, which explains how we collect, use, and safeguard your information.

8. Limitation of Liability

The Flower Home shall not be held liable for any direct, indirect, or incidental damages arising from product use, delivery delays, or order errors beyond our reasonable control.

9. Changes to Terms

We may update these Terms of Use periodically. Any changes will be posted on this page, and your continued use of the site indicates acceptance of the revised terms.

10. Contact Us

If you have any questions about these Terms, please contact us:

📞 Phone: +92 311 6981 988
🌐 Website: theflowerhome.online