Last Updated: November 2025

At The Flower Home, we take great care to ensure every order — from flowers to cakes — is prepared and delivered fresh, on time, and in perfect condition.

1. No Refunds or Returns

Due to the perishable nature of our products (including fresh flowers, cakes, and gift hampers), we do not offer refunds or accept returns once an order has been prepared or delivered.

2. Order Accuracy

Please make sure all order details (recipient name, address, phone number, delivery date, and message) are correct before confirming your purchase. Once an order is placed, it cannot be modified or canceled.

3. Damaged or Incorrect Deliveries

In rare cases where your order arrives damaged, or you receive the wrong item, please contact us within 2 hours of delivery with clear photos.
We will review the case and, if applicable, arrange a replacement at no extra cost.

4. Same-Day Deliveries

For same-day or urgent orders, replacements may depend on product availability and delivery timing in your area.

5. Contact Us

For any concerns or special assistance, please reach out to our support team:

📞 Phone: +92 311 6981 988
🌐 Website: theflowerhome.online